TWISH CART™ Shipping & Delivery
Effective Date: November 10, 2025
At Twish Cart™, your time, money, and peace of mind come first. That’s why our shipping and delivery service is designed to be as smart and flexible as our group-buying platform.
Operator: Twish Cart Technologies Inc. (“Twish Cart™”, “we”, “us”, “our”)
Scope: This Policy applies to purchases made on the Twish Cart™ website, mobile app, and any other channel we operate in Canada. By placing an order, you agree to this Policy, our Terms & Conditions, Privacy Policy, and Refund & Returns Policy.
1) How Twish Cart™ Delivery Works
Group Buying: Your personal cart is combined with other members' carts into a collective volume order. Grouping enables wholesale pricing, shared logistics, and lower delivery fees.
Order Confirmation: Orders are confirmed upon successful payment authorization. We may place a temporary authorization hold on your payment method; the final charge posts when the group order is locked.
Order Lock / Cut-Off: Each delivery window has a cut-off time. After the cut-off, carts are locked for fulfillment. Changes or cancellations after cut-off may not be possible and may incur fees (see §8, §10).
Estimated Timing: Standard turnaround is 24–48 hours after cut-off. Time windows are estimates only and may shift due to supplier availability, weather, traffic, or high demand.
2) Service Areas
We currently serve select urban areas in Canada and are expanding. Availability, fees, and timing vary by postal code. If your address is outside our active area at checkout, delivery or pickup will not be offered.
3) Delivery & Pickup Options
A. Home / Door Delivery
Contactless drop-off by default unless you select “hand to me.”
A delivery fee applies and is shown at checkout; fees vary by distance, route density, and group size.
Multi-unit buildings: If building access is unavailable, we may deliver to the lobby, concierge, or curbside.
B. Pickup Point Delivery (Partner Locations)
Collect from a Twish Cart™ partner pickup point.
Often free; if a non-partner pickup point is requested, a nominal fee may apply (shown at checkout).
Pickup windows are communicated by email/SMS/app notification.
C. Warehouse Pickup
Always free.
Bring your order number and government-issued photo ID.
Orders not picked up within the stated window may be restocked and subject to fees (see §10).
4) Fees & Minimums
Delivery Fee: Variable; displayed at checkout.
Service / Admin Fee: May apply to cover route planning, fuel surcharges, and handling; displayed at checkout.
Group Savings: As group order size increases, per-order delivery cost typically decreases.
Free Delivery Threshold: From time to time we may offer free delivery for qualifying group orders (e.g., $120+ group threshold); see current promotional terms in-app.
Taxes apply where required by law.
5) Fresh & Perishable Goods (Risk of Loss)
We strongly recommend that someone be present at the delivery window for perishable items.
If you choose unattended delivery or fail to answer the door, you authorize us to leave the order at your address or designated safe location.
Title and risk of loss transfer to you upon delivery (including unattended drop-off). Twish Cart™ is not responsible for theft, spoilage, or contamination after delivery is completed.
6) Substitutions, Weights & Variances
Substitutions: If an item is unavailable, we may (i) select a similar item of equal or greater value at no additional cost; (ii) choose the closest pack size/brand; or (iii) omit and refund. You can update your substitution preferences at checkout where available.
Variable-Weight Items (e.g., produce, meat): Final charges are based on actual weight picked. Minor variances may occur.
Quality Standards: We follow food-safety best practices and supplier standards. If an item is unfit for consumption on arrival, see Order Issues (§9).
7) Identity, Age-Restricted Products & Access
We may require government-issued photo ID for age-restricted items (where offered) or high-value orders.
You are responsible for providing accurate address and access instructions (gate codes, buzzers). If access is not possible, the order may be marked “attempted” and additional fees may apply (§10).
8) Changes, Cancellations & Holds
Before Cut-Off: You may modify or cancel through your account. Price and availability may change until your group order locks.
After Cut-Off: Modifications/cancellations are not guaranteed and may incur a restocking or route-interruption fee up to $15 (or the actual cost, if higher).
Authorization Holds: If your bank shows multiple holds, they will typically release automatically; timing is controlled by your bank.
9) Order Issues, Missing or Damaged Items
Report issues within 24 hours of delivery/pickup via the Help section or contact@twishcart.com. Include order number and photos.
Eligible issues may be addressed via replacement, credit, or refund at Twish Cart™’s discretion.
Claims suspected as abusive or fraudulent may be denied and can result in account suspension.
10) Failed Delivery, Late Pickup & Restocking
If we cannot complete delivery due to an incorrect address, an inaccessible building, or no response for hand-to-me deliveries, we may:
(i) leave the order unattended (if permitted), or
(ii) return the order to a pickup point/warehouse and charge a redelivery or restocking fee.Pickup Deadlines: Orders not collected within the specified window may be restocked. Perishables may be discarded for safety; the order may be non-refundable.
11) Real-Time Tracking & Communications
Track order progress via your account.
We may send order updates and time-sensitive messages via email, SMS, and push notifications. Standard carrier rates apply.
Network delays or outages may affect real-time visibility; delivery may still proceed during outages.
12) Third-Party Providers
We work with independent suppliers, carriers, and pickup partners. They are not employees or agents of Twish Cart™.
Twish Cart™ is not liable for the acts or omissions of third-party providers but will help resolve issues in good faith (§9).
13) Safety, Weather & Force Majeure
We may delay, reschedule, split, or cancel deliveries due to weather, unsafe conditions, public emergencies, or events beyond our control (force majeure).
In such cases, we will notify you and provide a new delivery/pickup time or refund affected items if we cannot fulfill.
14) Promotions, Credits & Food Coins
Promotional codes, credits, and loyalty rewards (including Food Coins) are non-transferable, may have expiry dates, and can be revoked for misuse.
Only one promo may apply per order unless explicitly allowed.
Credits cannot be redeemed for cash and may be limited to specific products or regions.
15) Prohibited Uses & Fraud Prevention
We may limit quantities, decline orders, or close accounts suspected of resale, bulk arbitrage, pricing manipulation, or policy abuse.
We reserve the right to verify identity, request additional information, and hold or cancel orders at our discretion.
16) Limitation of Liability (Summary)
To the fullest extent permitted by law, Twish Cart™ (and its affiliates, officers, employees, partners, and contractors) will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, data, goodwill, or opportunities arising from or related to delivery services, including unattended drop-off, theft after delivery, spoilage post-delivery, or third-party delays. See our Terms & Conditions for the full limitation of liability.
17) Policy Changes
We may update this Policy at any time. Material changes will be posted on the Platform and become effective upon posting unless stated otherwise. Your continued use constitutes acceptance.
18) Quick Customer Summary
24–48h after group cut-off; windows are estimates.
Choose home delivery, partner pickup, or warehouse pickup.
Be present for perishables; unattended = you accept risk after drop-off.
Report order issues within 24h with photos.
Fees vary by distance, demand, and group size; promos may apply.
18) Contact
Twish Cart™ Support
contact@twishcart.com